Teams Direct Cloud Calling Telephony

Communicate and Collaborate Anytime, Anywhere with Teams Direct Routing

Enable external voice calling from within your Microsoft Teams client securely and efficiently with Teams Direct Routing. Connecting inbound and outbound calling directly through Microsoft Teams. Make and receive UK, international and mobile calls even with non-Teams contacts with reliable and cost-effective calling bundles.

Teams Direct Routing and Microsoft Teams will give you the power to boost your business into a high-performing, collaborative team allowing you to share files and collaborate on working documents in real-time, with instant messaging built directly into the platform.

Teams Direct Routing gives your business the ability to easily hold online meetings, with your team, or even your customers and prospects no matter where you are. Even if you miss the meeting, have to leave early or have arrived late, you can easily listen to the meeting in your own time as Microsoft Teams can store the recording for you.

Business Continuity

Never miss a call again. Tailored business continuity with network and number level resilience to keep your business working.

Teams Direct Routing integrates PSTN calling and Microsoft Teams. Make calls natively within Microsoft Teams to any phone number using the familiar Teams interface. We configure the back-end PowerShell tasks and get you up and running. There are no any third-party Apps needed to make a call. You just login to Teams on desktop, mobile App or dedicated phone and you’re good to go.

Teams Direct Cloud Calling Telephony
Teams Direct Cloud Calling Telephony

What’s required?

You need Microsoft Teams and Phone System. That’s it. Every channel you enable is provided by us which is how we make the process so easy and let you start for free.

We care about call quality

To grow your business and provide superior customer experience, a poor-quality connection will get in your way. Call quality is important to us because it’s important to you.

Teams Direct Cloud Calling Telephony
Teams Direct Cloud Calling Telephony

What call quality means

We extend Microsoft Teams calling out to the call network, national, international and mobile. You can make calls with the highest quality and security, no matter the location. And you can do so using all the familiar market-leading features of Microsoft Teams.

Should I port my numbers?

Number porting is the transfer of an existing phone number from one supplier to another. Number porting lets you upgrade business communications without involving customers or learning new numbers. It’s a complex task, but we’ll manage it from start to finish.

Teams Direct Cloud Calling Telephony

Use Microsoft Direct Routing

Enable people to use existing phone numbers with Direct Routing from Teams Phone System for a complete calling experience that includes unlimited minutes.

Let us connect to Teams

Connect existing telecom providers and numbers to Teams virtually anywhere for full-feature calling.

Keep your phone numbers

Get the rich Teams calling experience using existing phone numbers without porting them.

Stay flexible

Handle complex global calling requirements of large multinational organizations with Direct Routing.

Deliver reliability with certification

Ensure reliability for your cloud-calling deployment. Microsoft certifies a highly select group of Session Border Controller partners.

Microsoft Calling Plans

Easily add Calling Plans to Teams to enable more people to make and receive calls. They conveniently come in different sizes depending upon the number of minutes needed.

Let Microsoft be your provider

Buy calling plans for supported countries and assign to people in the Microsoft 365 Teams admin portal.

Port your phone numbers

Experience our flexibility as a provider. Port existing numbers, request new numbers, or mix and match.

Deploy in the cloud

Enable a fast, 100% cloud deployment with Microsoft as your sole provider.

Simplify administration in the cloud

Administer Calling Plans from around the world and provide easy management and support from your IT pros.

Frequently Asked Questions

What is Calling in Teams?
Calling in Teams refers to the capability of people to make and receive phone calls in Teams with features such as hold, and blind and safe transfers, and for professionals who manage calling solutions, which makes for great reporting.

What do I need to use Calling in Teams?
Your organization will need to use Microsoft Teams as your calling solution. Additionally, your organization will need to use a phone system as part of E5 or acquire as an add-on. You will also need to choose a Calling Plan, Direct Routing, or a combination to make and receive calls.

What is Direct Routing?
Direct Routing allows customers to connect their telecom voice trunks directly to Microsoft 365 so people can make and receive calls. Customers can work with their local telecommunications provider to connect their voice trunks via a certified Session Border Controller (SBC) to Microsoft 365 and Phone System. This will be available in any country where we license Teams and Phone System. Direct Routing is part of the Teams-compatible Phone System.

What is a Calling Plan in Teams?
A Calling Plan is an add-on telephone service that, when combined with Phone System in Microsoft 365, can become the voice solution for your entire organization. A Calling Plan provides people with a primary phone number and lets them make and receive phone calls.